Why does CIS provide all of the CIS Wireless Broadband customers with a hardware firewall?

What is a Wireless ISP?

Why should I get CIS Wireless Broadband services?

What does "always on" mean?

How fast are CIS Wireless Broadband services?

Does CIS Wireless Broadband guarantee the speeds for its services?

How do I verify the speed of my high-speed Internet connection?

Can I have a technician come and install my modem and NIC card?

Can I use my own router for CIS Wireless Broadband service?

Can I easily upgrade my service?

Can I run a Wireless Access Point (router) off my CIS Wireless Broadband connection?

Why wireless and not DSL, satellite or cable?

Do I get email services with CIS Wireless Broadband?

Can I use VPN to connect to my office network?

How quickly will I get CIS Wireless Broadband high-speed Internet service after I place my order?

Am I still obligated to pay anything if CIS Wireless Broadband cannot deliver service to me?

Will I be able to access MSN, EarthLink and AOL ISP account services like POP email?

Will I need to install any new CIS Wireless Broadband software - will it interfere with my PC?

Does the CIS Wireless Broadband wireless radio come with Router capabilities?

Does CIS Wireless Broadband support reverse DNS services?

Who owns the wireless radio installed?

Why won't my VPN Client work with CIS Wireless Broadband DHCP?

How do I verify the speed of my high-speed Internet connection?

How can I ensure my computer is prepared for a high-speed, "always on" Internet connection?

How do I deal with Spam, viruses and parental controls?

Is your wireless internet service secure?

How do I access my e-mail while I am traveling?

What does CIS Wireless Broadband have to do to deliver high-speed Internet service to me?

Q: Why does CIS provide all of the CIS Wireless Broadband customers with a hardware firewall?
A: CIS Wireless Broadband is committed to the safety of our customers data and we are proud to provide this extra layer of protection for our customers. Along with the Wireless equipment, the router is considered the property of CIS, but our customers may use its firewall features to allow safe, secure computing, and also plug up to 4 computers into the firewall’s built-in 4 port switch.

Q: What is a wireless ISP?
A: Wireless ISP is just a new means of delivering the Internet to your location. Instead of using copper from the Phone Company, or coaxial cable, we use radio frequencies. All of CIS Wireless Broadband services are provided via Trango's proprietary equipment.

Q: Why should I get CIS Wireless Broadband Access services?
A: CIS Wireless Broadband services provide you with the most affordable, reliable, fastest Internet access available. We provide an "always-on", high-speed connection so you can access the Internet and send email faster and more efficiently than with a dial-up connection. Because the service is always on, you never have to dial-up again, so no waiting for busy signals or lost connections. And, CIS Wireless Broadband services are 10 to 50 times faster than traditional dial-up service. Get rid of that extra phone line!

Q: What does "always on" mean?
A: Always on means that you have a dedicated connection from your computer to the Internet. With CIS Wireless Broadband services, you never have to dial in to get access to the Internet. This means no more waiting for a successful connection, and no more busy signals.

Q: How fast are CIS Wireless Broadband services?
A: CIS Wireless Broadband provides services to meet the needs of all customers. In its standard services, you can get speeds that range from 10 times up to 30 times faster than traditional dial-up service. CIS Wireless Broadband also provides custom configurations that enable higher levels of performance if you need it.

Q: Does CIS Wireless Broadband guarantee the speeds for its services?
A: No one can guarantee Internet service speeds. This is because there many variables that affect Internet performance, most of which are beyond the control of your Internet service provider. Connection speeds can vary due to Internet congestion, speed or age of your PC, or other factors beyond our control. However, we assure you that we do everything we can to optimize your performance on our network. Your CIS Wireless Broadband service is set up as a singular unit to the Internet, which lets us optimize those things we can control, like user aggregation to our Internet uplink capacity. This and other factors are optimized to ensure that the most consistent and reliable performance can be maintained, regardless of the number of subscribers appear in your neighborhood. Our equipment is rated to provide 10 Megs of connectivity to our Wireless Point of Presence.

Q: How many computers can I connect to my CIS Wireless Broadband connection?
A: You can connect multiple computers to a single CIS Wireless Broadband service. CIS Wireless Broadband will provide 1 dedicated private IP address per connection. If you have purchased a service with static IP addresses, then you can have as many computers as static IP addresses. We will provide a 4 port wired router with each installation, which allows up to 4 users. If a wireless router is desired, simply purchase one and have it ready when you have the service installed. If you need the wireless router configured, we can arrange for a technician to assist you at that time.

Q: Can I have a technician come and install my router and NIC(s)?
A: Yes. CIS Wireless Broadband provides a variety of professional computer and network services to Southern Arizona, and can assist you in setting up your equipment or installing cards in your computers. Contact us at info@cis-broadband.com or call us at 520-458-0293 for information or contacting and arranging for someone to give you assistance. Your computer connects to CIS Wireless Broadband using a Local Area Network connection via a Network Card also known as a NIC card. Most computers delivered in the last 12 months come with a NIC card standard. You can identify the NIC card because it has a modular jack that is similar to but wider than a regular telephone jack. If your computer does not have a NIC card, our technicians will provide you one and install it for a reasonable fee of $40.00.

Q: Can I use my own router for CIS Wireless Broadband service?
A: Yes.

Q: Can I easily upgrade my service?
A: CIS Wireless Broadband can offer special performance packages. You can email info@cis-broadband.com or call us at 520-458-0293 to request someone contact you to discuss your special needs. If you wish to upgrade your service, just stop by our office or give us a call.

Q : Can I run a Wireless Access Point (router) off my CIS Wireless Broadband connection?
A: Yes, CIS Wireless Broadband does not limit how you connect to and use the CIS Wireless Broadband Access service. However you are not authorized to resell CIS Wireless Broadband services. See the Terms of Service agreement for more details. You are responsible for the security for your computer and Wireless Access Point.

Q : Why wireless and not DSL, satellite or cable?
A: CIS Wireless Broadband is focused on bringing high-speed internet access to areas that cannot get cable or DSL. Satellite by nature is prone to the elements and often is not as reliable as another infrastructure

Q : Do I get email services with CIS Wireless Broadband?
A: Yes. You can get email services from CIS Wireless Broadband or you can choose to keep your existing ISP email (AOL, EarthLink, MSN, etc) or you can just use CIS Wireless Broadband to get connected to the free email providers like Yahoo, Hotmail, Excite, etc.

Q : Can I use VPN to connect to my office network?
A: Yes, CIS Wireless Broadband fully supports VPN access. Please check with your company's network security person to confirm your configuration and to complete your set up.

Q : How quickly will I get CIS Wireless Broadband's high-speed Internet service after I place my order?
A: CIS Wireless Broadband is committed to getting you up and running as soon as your order is placed. Typical installations are completed within 1 week after your initial inquiry.


Q : Am I still obligated to pay anything if CIS Wireless Broadband cannot deliver service to me?
A: No. If for any reason we are not able to provide you with our service, you will not be asked to pay anything - no penalties, no fees - not even the installation fee. We are committed to delivering our high-speed Internet service to as many locations as possible. We often ask questions and use sophisticated tools to determine in advance if we have a high confidence in our delivery. But even so, there are sometimes unpredictable circumstances and reasons beyond anyone's control that prevent our successful delivery. We would like the opportunity to try again in the future.

Q : Will I be able to access MSN, EarthLink and AOL ISP account services like POP email?
A: Yes. All these services allow for users to access their services from third party networks like CIS Wireless Broadband

Q : Will I need to install any new CIS Wireless Broadband software - will it interfere with my PC?
A: No. CIS Wireless Broadband does not require you to load any software to get the service. CIS technicians will set up and configure the hardware firewall, your email, and verify your Internet connection and speed.

Q : Does the CIS Wireless Broadband Wireless Radio come with Router capabilities?
A: No. We require a router be installed between the radio and your home network. The reasons are many, but the main reason is the router will provide NAT (Network Address Translation) and help to protect you from the many internet worms currently attacking machines. We also strongly suggest that you purchase adequate virus protection.

Q : Does CIS Wireless Broadband support reverse DNS services?
A: Yes. CIS Wireless Broadband does support reverse DNS services. Reverse DNS is a security feature in some ISPs. Please contact support@cis-broadband.com for more information.

Q : Who owns the wireless radio installed?
A: CIS Wireless Broadband owns the radio and all of the equipment that we install, and we maintain it, for example, with firmware updates, etc. as needed. We are also responsible for replacing the radio should it not perform satisfactorily.

Q : Why won't my VPN Client work with CIS Wireless Broadband DHCP?
A: Certain VPN's may require settings we cannot accommodate. We will make every effort to help you resolve issues, but ultimately, your place of business should be the ones to assist you in making it work.

Q : How do I verify the speed of my high-speed Internet connection?
A: There are many factors that determine your overall Internet speed. Many of those factors are beyond CIS Wireless Broadband's (or any other provider's) control. CIS Wireless Broadband has a huge Internet capacity so we can confidently ensure you receive the performance we promise as our customer base grows. We use very sophisticated tools to carefully monitor and control your performance within our network. However, as soon as you leave our local area and venture out into the Internet and World Wide Web, many other factors affect your response times that have nothing to do with CIS Wireless Broadband's service. For example, if you visit a very complex video web site on the other side of the world, which is only running a small, underpowered web server, you will probably see relatively slower response times that if you visit, say Yahoo or MSN. This difference has nothing to do with CIS Wireless Broadband's service. Another important factor is the number of steps it takes to get from you to the site you're visiting - the more "hops", the slower your response time since each hop is another server handling your request.

There are many web sites that provide Internet speed testing tools. For example, http://www.dslreports.com/tools provides numerous broadband analysis tools. So far, the most reliable speed test we have used is: http://www.testmy.net.

Q: How can I ensure my computer is prepared for a high-speed, "always on" Internet connection?
A: The best answer is "Best Practices" - it pays to keep your computer up to date.

Q : How do I deal with Spam, viruses and parental controls?
A: Spam, parental controls & Viruses
(1) Our service does not do anything specific regarding parental controls. We recommend that you look at software such as McAfee Parental Controls and there are several others which allow you to restrict the access as you see appropriate.
(2) The way we set the routers provides some built-in protection against worms and hack attacks. Each computer is connected to the router using a technique called DHCP, which basically means each computer gets its own private IP address assigned by the router. The private IP address is not communicated by the router to the outside world--only the router's static IP address is communicated. So any worm or hacker can only get to the router, they typically can't get through it to the computer. Of course this doesn't mean that it's impossible to get through--but usually a worm/hacker will go on to easier prey. It also doesn't mean that you can't get a worm or virus from downloading files or emails. We of course recommend appropriate virus protection software such as AVG or Norton.

Q : Is CIS Wireless Broadband wireless internet service secure?
A: The CIS Wireless system is very secure. Unlike the popular 802.11 standards which are based on open protocols, Trango's wireless solutions utilize completely proprietary techniques to ensure optimal over-the-air security. 

You log in to http://www.cis-broadband.com and sign in to your account on the homepage. Many hotels and coffee shops now have high-speed internet service available for customers.

Q: What does CIS Wireless Broadband have to do to deliver high-speed Internet service to me?
A: CIS Wireless Broadband installs a small radio called a subscriber unit on your residence or office building. Then we run a single wire from subscriber unit into your house or business to your router. The subscriber unit and wire are professionally installed and grounded in accordance with NEC. Some installation will require a taller line of sight to our base stations, so in these circumstances, a small tripod with a pole will be used.